NEWS
THEPIP HELPS NHS TRUST DELIVER ITS OBJECTIVES
The Client
A community and mental health Trust with more than five thousand staff realised it was heading for a deficit of more than one million pounds. The Trust's HR Director decided to run a suite of performance improvement programme modules into the organisation to engage the body of senior, middle and frontline managers in doing all that they could to address this deficit and other cultural and motivational problems that were clearly present.
Their Performance Learning Programme
- Implementing Change and Improvement
- Success with Money and Resources
- The Performance Development Programme for Self Teams and Individuals
- Managing Relationships for Success
- Talent Management and Selection
- Problem Solving and Creativity
- Knowledge and Information Management
- Risk Management
Results
After six months participants who had completed the programme were asked to evaluate their contribution. In terms of the value of the results they had managed to deliver as a result of participating in the programme. Less than one hundred managers returned a total figure greater than six hundred thousand pounds. To ensure that they were not over stating what was achieved we asked them to come to a reasonable estimate of the value of the results they had delivered and divide that by two and divide that by two again. At the end of the financial year in which the Trust was expecting an overspend, they in fact achieved an under spend of two and a half million pounds!
THEPIP HELPS CIVIL SERVICE DEPARTMENT SAVE THREE AND A HALF MILLION POUNDS
The Client
A major department in Welsh Assembly Government implemented a suite of performance improvement programmes for its branch level and middle managers. The participants attended eleven modules over a fifteen-month period. These included four main strands:
Their Performance Learning Programme
- Purpose and Performance
- Clarity of purpose and goals
- Performance development
- People Results
- Managing Relationships for Success
- Implementing Change and Improvement
- Performance Coaching and Management
- Process Results
- Creating Cross Cutting Teams and Service Excellence
- Thinking, Problem Solving and Creativity
- Knowledge and Information Management
- Resources Results
- Success with Money and Resources
- Successful Workforce Planning and Selection
The Results
At the end of the programme these ten participants were asked carefully, identify the contribution they had made and the value of any results they had been able to deliver. These results were divided by two and then by two again to ensure that they understated rather than overstated the actual position. The figures clearly showed that by the end of the last workshop they had actually realised more than thirty five thousand pounds worth of benefits and that by the end of the financial year that had increased to more than three and a half million pounds. These ten individuals were also able to reconfigure the way space was used within the department so that it was much more efficient overall. The group also suggested changes to core process within the department that would enable it to be much more effective in terms of its delivery of services to the population of Wales. The group's proposals were accepted and implemented by the senior civil servants with charge of their departments. 2 more programmes were commissioned immediately!
THEPIP HELPS HELP LOCAL AUTHORITY INCREASE ORGANISATIONAL EFFICIENCY
The Client
A major local authority with more than the thousand staff was struggling to meet its operational and customer service targets. The HR Director realised that the key to this was to change the behaviour of middle and junior managers and in some areas council members themselves who sat on key operational committees. The local authority implemented just a small number of modules:
Their Performance Learning Programme
- The Performance Development Programme
- Managing Relationships for Success
- Success with Money and Resources
- Workforce Planning and Talent Management
- Creating and Maintaining Service Excellence
The Results
Two cohorts of participants were taken through the modules at the end of which it was clear that a mixture of the internal HR team and the line managers would be able to continue running these tools for themselves. For those that attended there was a major impact on their ability to mobilise people and resources to deliver the results that were intended in a way that was much more satisfactory to their customers, i.e. the public who lived in their county. As participants proceeded through the programme they were able to enter discussions with their more senior managers to encourage creative ways to improve services and find better ways to manage the people who worked for them. What was also interesting about this programme is that on two of the modules, Performance Development Programme and Workforce Planning and Talent Management a number of members attended. They significantly changed the way they interacted with the organisation and were able to help significantly improve the way staff were selected and developed as their careers progressed.
THEPIP HELPS MAJOR PUBLIC SERVICE BROADCASTER IMPROVE THEIR OUTPUT
The Client
The Deputy HR Director and Organisation Development Director in a major public broadcaster in Wales asked for a suite of performance improvement programmes to be run in their organisation. The Programme was called Ideas To Air and was geared towards improving the quality and commercial successfulness of their programme making. Their suite of products included:
Their Performance Learning Programme
- Clarity of Purpose and Goals
- Performance of Self, Individuals and Team
- Building Your Own Broadcasting Business
- Implementing Change and Improvement
- Creating Programme Excellence
The Results
Our team worked with internal managers and professional leads to tailor the materials for that specialist environment. These leaders and professionals were then able to co-run the programme with our specialists and thereafter continue running the programme for themselves. The programme significantly lifted morale in the organisation and helped deliver significant increases in performance and in final product programmes increases in audience numbers. The programme continued to run for a further twelve months until the organisation was completely reorganised when the internal capacity to deliver a coherent suite of modules was highly disrupted. Since that time the broadcaster has had to continually cut staff numbers to keep pace with falling revenues.
THEPIP ENABLES PUBLIC SERVICE ORGANISATION TO IMPROVE RESULTS BY REMOTE CONTROL
The Client
A Director of a public service organisation, who knew of our work, was having enormous problems with performance management and results delivery in his £15M Directorate.
Their Performance Learning Programme
This particular Director had attended one of our performance improvement programmes as a junior manager and so had experienced the power of what it could do. The Director asked for the trainer's materials to be sent to him in the post. This was done and with some telephone coaching he was fully able to implement a full directorate wide performance and activity management programme that delivered the result he was seeking.
The Results
In the year that followed the performance and activity management processes that he introduced were extended organisation wide to enable the parent body to better manage its performance much more effectively.
