NEWS
THEPIP HELPS LOCAL AUTHORITY INCREASE ORGANISATIONAL EFFICIENCY
The Client
A major local authority with more than the thousand staff was struggling to meet its operational and customer service targets. The HR Director realised that the key to this was to change the behaviour of middle and junior managers and in some areas council members themselves who sat on key operational committees. The local authority implemented just a small number of modules:
Their Performance Learning Programme
- The Performance Development Programme
- Managing Relationships for Success
- Success with Money and Resources
- Workforce Planning and Talent Management
- Creating and Maintaining Service Excellence
The Results
Two cohorts of participants were taken through the modules at the end of which it was clear that a mixture of the internal HR team and the line managers would be able to continue running these tools for themselves. For those that attended there was a major impact on their ability to mobilise people and resources to deliver the results that were intended in a way that was much more satisfactory to their customers, i.e. the public who lived in their county. As participants proceeded through the programme they were able to enter discussions with their more senior managers to encourage creative ways to improve services and find better ways to manage the people who worked for them. What was also interesting about this programme is that on two of the modules, Performance Development Programme and Workforce Planning and Talent Management a number of members attended. They significantly changed the way they interacted with the organisation and were able to help significantly improve the way staff were selected and developed as their careers progressed.
